Privacy Policy for Cog & Bean Cafe

Cog & Bean Cafe operates our online platform to promote our delightful cafe offerings, facilitate online ordering, and enhance your experience with our espresso beverages, artisanal coffees, baked goods, light meals, bespoke tea blends, co-working space, and event hosting services. This Privacy Policy describes how we collect, use, and share your personal information.

Information We Collect

We collect various types of information in connection with the services provided on our platform:

• Personal Data You Provide Directly: This includes information you submit when you create an account, place an order, sign up for our newsletter, participate in our loyalty programs, book our co-working space or an event, or contact customer support. This may include your name, email address, phone number, physical address, and payment information.
• Order Information: Details related to your purchases on our site, including items ordered, special requests, and transaction history.
• Usage Data: Information about how you access and use our online platform, such as your IP address, browser type, device identifiers, pages visited, time spent on pages, and referring URLs.
• Location Data: If you grant us permission through your device settings, we may collect precise location data to help you find our cafe or for delivery services.

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, operate, and maintain our services, including processing your orders and facilitating pick-up or delivery.
• To improve and personalize your experience on our platform, such as remembering your preferences and recommending products.
• To communicate with you, including sending order confirmations, updates, promotional offers, and newsletters if you have opted in.
• To process transactions and manage your account.
• To analyze usage patterns and improve the functionality and design of our online platform.
• To detect, prevent, and address technical issues or fraudulent activities.
• To administer co-working space bookings and event hosting services.

Sharing Your Information

We may share your information in the following circumstances:

• With Service Providers: We engage trusted third-party service providers to perform functions and provide services to us, such as payment processing, data analytics, email delivery, and customer support. These providers have access to personal information only to perform their services and are obligated not to disclose or use it for other purposes.
• For Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
• For Legal Reasons: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include encryption and secure server infrastructure. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

Your Data Protection Rights (GDPR and similar laws)

Depending on your location, you may have the following data protection rights concerning your personal information:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the physical address provided below.

Retention of Data

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Cog & Bean Cafe

317 Outram Road,

Singapore, 169075

Singapore